HAND MADE PRODUCTS FOR YOUR HOME

Delicious Homemade Vegan Food

Happy Daisy Logo - Delicious Homemade Vegan Food

Things you need to know before ordering with us.

Thanks for shopping at Happy Daisy

 

Please read through our policys before making an order.  Below you will find details about our Deliveries, Returns and refund policy.

 

Delivery

 

Please order by 5pm on Monday to make our delivery time of Thursday evening.

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  • Some of our products due to their nature cannot be sent by Royal Mail.  These items will be delivered by a member of the Happy Daisy team – Usually on a Thursday evening or by arrangement for celebration cakes and event catering.

  • The charge for this delivery is £2 for orders under £15 and FREE for orders over £15.

  • Please select local delivery from the postage options on checkout.

  • Orders maybe collected from us direct by prior arrangement – we are not generally open to the public so please contact us to make these arrangements.

  • Products marked in the description as being available for postal delivery can be posted worldwide.

  • Please select UK or Worldwide destination in the postage options.

  • Payments are handled by Paypal.com – if customer doesn’t have an account – please checkout as guest where you will be able to pay using debit or credit card.

 

 

Orders for celebration cakes:

 

Please order and give us as much notice as possible  - min order time 14day (unless by arrangement). Please contact us to confirm availabilty prior to placing order.

 

Order cancellations:

 

Celebration cakes & event catering:

  • Orders cancelled with less 14 days before expected delivery date will be charged for in full.

  • Orders cancelled with more than 14 days’ notice will be refunded in full by the same method you used to pay us.

  • Order cancellations must be in writing sent to teamdaisy@happydaisy.co.uk and acknowledged by the team before any refund can be issued.

 

General order cancelation (not including celebration cakes)

  • Due to our cooking time the Happy Daisy team must be notified of all orders or amendments / cancellation in writing  by 5pm on the Monday prior to requested order delivery (on the Thursday night).  

  • Orders cancelled before 5pm on the Monday will be refunded in full – orders cancelled after this time will still be charged for.

 

 

 

 

Returns

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  • Due to the perishable nature of our business, once orders have been dispatched you are unable to “change your mind” or return orders.

  • Incorrectly delivered orders – please contact us on teamdaisy@happydaisy.co.uk – we will attempt to collect the incorrect items and make arrangements for replacements or alternative products to be dispatched.  

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

 

 

Refunds

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  • Orders must be cancelled inline with the steps above before a refund is considered.

  • Once we receive your item, we will inspect it and notify you that we have received your returned

  • item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund via the method you paid for the original order.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Shipping

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  • Local deliveries will be made by Happy Daisy team on a Thursday evening to locations within a 6 mile radius of Quedgeley, Gloucestershire.  

  • Celebration cakes and event catering will be delivered by Happy Daisy team on the date agreed – please contact us prior to ordering to confirm availability.

  • Orders sent in the post – (not all products are available for this option)

  • will be sent by Royal Mail unless otherwise stated in the product description.

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  • If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

Contact Us

 

If you have any questions on how to return your item to us, contact us.

 

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